Office 2007 transition

Database development

MS SharePoint implementation & maintenance

Since 1999, Alex has been an invaluable member to New Era’s team of instructors. As New Era’s primary MS Office instructor, Alex bring many years of learning and teaching experience, both as a student and as an instructor. Alex’s education started at the University of Ottawa where he attained his Bachelor of Arts degree in 1997 and then moved to start his career in Calgary. While working towards his Bachelor of Education degree from the University of Calgary, Alex taught in Calgary’s high school and junior high school systems and later joined New Era’s team of instructors.

Whether it is an online or traditional classroom course, Alex ensures the highest level of program understanding for each one his students. Alex has assisted over 10000 students master their skills in over 100 different courses. With the introduction of MS Office 2007, Alex has consulted and assisted many organizations through their transition from 2003 to 2007 and will be assisting organizations in the future with the introduction of MS Office 2010. Aside from MS Office, Alex has taught courses and provided consultation to organizations for MS SharePoint implementation, maintenance and deployment.

"Alex is a great instructor. He was patient and very knowledgeable."
Jodi Dobry,Enmax Corporation
MS Word 2003 Level 2

"Clear instructions with lots of time to ask questions and help with everyone's problems."
Barbara Klune,NovAtel Inc.
MS Excel 2003 Level 2

"Very good instructor, thorough, and answers the questions patiently."
Sarah Wu,WorleyParsons Colt
MS Excel 2003 Level 2

"Alex is very thorough, and manages his class very well. What could easily be a long and tiring day went fast and was very helpful."
Kim Copeland,Marks Work Wearhouse
MS Excel 2003 Level 2

"Alex is very knowledgeable, aware of where each learner was and when needed assistance to stay on track."
Wm Bellegrade,IOGC
MS Excel 2003 Level 2

"Alex gave great relevant examples that are easy to use in business."
Laura Sheppard,Canalta Group
MS Excel 2003 Level 1

Adobe Creative Suite

MS SharePoint implementation & maintenance

With over 16 years of teaching experience, Jane Pratico is New Era's primary SharePoint and Adobe Creative Suite instructor. After attaining her Bachelor degrees in Arts and Education, Jane spent 5 years instructing in educational institutions across North America. However, in 1998, Jane joined New Era, as her love of Calgary had brought her back here.

Since joining New Era’s team, Jane has set the benchmark for the Adobe instructors in Calgary with her passion for teaching and for web and graphic design software. With many years of design knowledge, Jane brings a wealth of hands on experience to her students while incorporating formal instruction to ensure her students fully understand her material. Aside from Adobe Creative Suite, Jane’s graphic and technical talents have led her to SharePoint. For the past few years, Jane has both taught SharePoint courses and consulted with many organizations to implement and deploy their SharePoint projects.

"Jane was great. It was nice to have someone bring real-life experience and a strong understanding of design techniques to the table. She was able to explain how to actually use the tools in real-life."
Cassandra Gatschuff,Service Management Art
Adobe InDesign Level 1

"Jane was very easy to understand. She held my attention and made the entire 2 days a very pleasant experience. I learned a lot and hope to put it into use as soon as I get back to the office!"
Karen Palfreeman,Livingworks Education Inc
Adobe InDesign Level 1

"Jane was a pleasure to learn from, she was animated, informative, and really had a grasp of the subject matter. I feel I've learned a lot in these 2 days, and am ready to start learning more about Dreamweaver on my own!"
Wishes to Remain Anonymous,Anonymous
Adobe Dreamweaver Level 1

"Jane REALLY knew her stuff... I was very impressed!! I really ennoyed her enthusiasm and how she always insisted something was so cool :) Thank you for making Sharepoint so intresting!"
Leane Riley,Calgary Food Bank
MS SharePoint Power User

"Jane had lots of energy, She was very impressed!! She was very knowledgeable on the application. The tips and tricks were helpful."
Twyla Peters,FortisAlberta
MS SharePoint Power User

"I think Jane is a fantastic instructor, I have taken a couple courses with her now and every time I appreciate her knowledge."
Kelly Dobson,Beef Information Centre
MS SharePoint End User

"Jane was very knowledgeable about program and well organized. She provided practical applications and used various learning methods. She really cares about the instructions provided to the class."
Jerry Bagozzi,Christ the Redeemer Catholic Schools
MS SharePoint End User

Communication Issues

Team Conflict

Leadership Development

After 20 years in various leadership roles in the business world, Tyler Huggins returned to his first love of educating people. As Business Soft Skills Manager for New Era Technology, he brings the insights and experiences of multiple industries to our clients. In addition to extensive reading, his knowledge has been gained from practical experience in many sectors, including automotive, IT, and oil and gas; and in roles ranging from supervisor to upper management, to ownership.

Tyler noted frequently that although many people were technically proficient, some lacked the interpersonal skills and ability to manage their productivity in a way that would improve their business and advance their career. Many of these people wondered why they could not get ahead in their organization. Others felt that some people were just “born leaders” or born with certain interpersonal skills. These same people were eager to take the latest computer course or industry certification, but what they really needed in order to become a good candidate to lead at work, to improve their personal lives, and to maximize work relationships, was development of some core personal skills. For the most part though, good opportunities to learn these skills in a structured setting have been hard to find.

Tyler felt there could be no better fit for him than to help others learn these productivity and interpersonal skills. He now does that through facilitating courses on things like how to set and achieve great goals, how to manage time properly, how to communicate effectively, how to deal with conflict, how to gain customer loyalty, etc. His status as a Microsoft Certified Trainer, and his 15+ years of public speaking experience, together with his “real life” business world knowledge combine to make him ideally suited to lead New Era’s Business Soft Skills department. After facilitating and consulting for hundreds of clients, Tyler has yet to receive any negative feedback in any of our surveys.

New Era continues to expand our offerings as we strive to become your complete business improvement training provider. Please view our course listings to see what course we are currently offering, and sign up for our newsletter to be kept abreast of programs soon to be added.

"Tyler was very knowledgeable about time management and offered many real life examples and tips."
Mary Weiss,Penn West Energy Trust
Ultimate Time Management Strategies

"Tyler was very informative and made the course easy to understand. I enjoyed it very much and look forward to taking more soft skills courses in the future."
Trish Upper,AMEC BDR Limited
Manage Conflict to your Advantage

"Great presenter, facilitator and instructor. Tyler communicated very well with the class and encouraged participation and discussion very well. Tyler is an excellent instructor!"
David Kalinchuk,MD of Rocky View
Communicating Effectively for Optimum Outcomes

"Tyler did a great job with the skills. I learnt many things from this course because of Tyler. He kept it very interesting."
Chad Gillies,Keystone Excavating
Communicating Effectively for Optimum Outcomes

"Tyler was well prepared and insightful on the course material. He was good at involving real world examples to make the material relevant to the business world. I enjoyed the class and felt it was very beneficial."
Richard Rollett,Superior Finishes A Inc.
Goal Setting and Achieving Objectives

"Tyler was well versed in matter and has a good information sharing style. He addressed class questions with good examples."
Cindy Watt,NovAtel Inc.
Getting Results through Proper Assertiveness

"Tyler is well spoken and an effective communicator. He has a good sense of humour and kept the class moving at a good pace."
Tim Fauser,Genesis Integration Inc.
Customer Service - How to Stand out from the Competition

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