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As many of us work up the career ladder, we often find ourselves in leadership roles but lack the basic tools to fully thrive in our role such as skills to manage conflict or motivate our team.

 

In our Feature Article: Feuding and Failure vs. Motivation and Performance, you will read about a recent Canadian study that reveals the areas in which the leader influences the success of the organization.

 

To help your up and coming leaders, New Era has introduced a new 1 day course, Emerging Leaders - Essential Skills for the Frontline Managers. This course helps managers deal with everyday challenges such as conflict resolution, communicating effectively and time management.

 

Also take a look at our other sections:

Feuding and Failure vs. Motivation and Performance

A study of leadership in the Canadian workplace

 

 

MS Office Skills Builder

 

 

 

 

E-learning Course Catalogs

 

 

 

 

Communicating Effectively Course

 

 

 

Goal Setting Course

 

 

 

VM Training

Article from: http://www.psychometrics.com/en-us/leadership-study.htm

 

HR professionals see leadership as an important area of organizational functioning and development. The majority (63.2%) see leaders as having a lot of influence over their organizations success, with only 2.5% reporting that they have very little influence.

 

The influence of good leadership can be found in a variety of organizational measures. HR professionals have seen good leadership lead to increased motivation (85.5%) and improved working relationships (85.1%). Along with these positive impacts on work engagement, good leadership also leads to higher team performance (80.7%), better solutions to problems (68.9%), and even major innovations (41.6%).

Leadership does have its downside, however. When not properly utilized, leadership can have many negative effects. HR professionals have witnessed good people quitting and a lack of morale (91.7%), employees’ skills not being utilized (87.2%), feuding staff members (68.3%), and failed projects (60%). Three quarters (76%) have also witnessed a disconnection between the organization’s goals and its employees’ work.

With so much on the line in terms of positive benefits versus negative effects, uncovering the skills necessary for effective leadership is very important. When asked to rate the importance of various leadership skills to success, 90% reported that communication is critically important, followed by dealing with change (52.6%), managing people (48.2%), setting goals (37.5%), solving problems (30.3%) and project management (12%).

However, there is a gap between the ratings of importance for these skills and leaders current level of effectiveness. Only 27.8% rated leaders’ communication skills as effective, even though 9 out of 10 people see communication as a critical skill. 24% of respondents indicated that the leaders they know are not effective when it comes to dealing with change.

Given the discrepancy, we wanted to know what gets in the way of today’s leaders developing their skills. Respondents indicated that a number of obstacles present themselves. These include leaders not seeing the need for improvement (67.5%), not having enough time (63.1%), a lack of support from superiors (50.1%), and inadequate training budgets (41.6%).

When asked what leaders could do in order to be more effective, respondents endorsed actions such as:

  • Clearly communicating how the organization plans to manage change

  • Talking less and listening more

  • Providing clear expectations

  • Having more informal interaction with staff

  • Assigning tasks to staff based on their skills rather than office politics

  • Holding people accountable

  • Giving employees more responsibility

  • Deferring to people with greater expertise

  • Overcoming resistance to change

BOGO EVENT - Buy 1 Course, Get 1 Course 50% OFF!

 

When you buy one of our Adobe, MS Office or Business Soft Skills courses at retail price, receive 50% off a second course of equal or lesser value! Use it for yourself or share it with a team member!

Choose from:

MS Office Suite

Adobe Creative Suite

Business Soft Skills

Excel Level 1, 2 & 3

Photoshop Level 1 & 2

Managing Conflict to your Advantage

Word Level 1, 2 & 3

InDesign Level 1

Project Management Fundamentals

PowerPoint Level 1 & 2

Illustrator Level 1 & 2

Goal Setting & Achieving Objectives

Outlook Level 1, 2 & 3

Dreamweaver Level 1 & 2

Proper Assertiveness

Visio Level 1

Acrobat Level 1 & 2

Customer Service - How to Stand out

Project Level 1 & 2

Captivate

Time Management Strategies

Access Level 1

Adobe Integration Workshop

Communicating Effectively

InfoPath Level 1

 

Emerging Leaders - Essential Skills

Office 2007 Transition

 

Teambuilding: The Power of Many

 

 

The Winning Ways of Negotiating

 

Register today! Offer extended until June 30!

For full course listings, please visit http://www.neweratechnology.com/infos/bogo.aspx

To register, contact our Registration Desk at 403-716-1102 or register@neweratechnology.com. The course date can be before or after June 30 but you must register before June 30 to get the deal!

 

* The first course must be purchased at retail price and the 50% discount will be applied to a course of equal or lesser value. All courses must be booked at time of order and payment must be received by June 30th.  This discount is only applicable to Microsoft Office, Adobe and Business Soft Skills courses currently on schedule. This promotion cannot be combined with any other offers such as Training Vouchers. This offer is not valid on past orders.

ALL MOC Courses - Buy 2 courses, Get 1 FREE!

Offer extended until June 30!

When you purchase any two Microsoft Official Curriculum courses at retail price, take a third course for FREE. The third course must be equal or lesser value.

Choose from:

·

Windows 7 NEW COURSES!

·

MS Exchange 2010 NEW COURSES!

·

MS SharePoint

·

MS Exchange 2007

·

Windows Server 2008

·

SQL 2008 & 2005

·

Visual Studio 2008 & ASP.NET 3.5

·

System Center

Register today! Offer extended until June 30!

For full course listings, please visit http://www.neweratechnology.com/infos/MsItCourses.aspx

To register, contact our Registration Desk at 403-716-1102 or register@neweratechnology.com. The course date can be before or after June 30 but you must register before June 30 to get the deal!

 

* The first two courses must be purchased at retail price and the free course will be applied to a course of equal or lesser value. All courses must be booked at time of order and payment must be received by June 30th.  This discount is only applicable to Microsoft Official Curriculum and SharePoint End User, Power User and Design & Branding courses currently on schedule. This promotion cannot be combined with any other offers such as Training Vouchers. This offer is not valid on past orders.

Tips of the Month

Team Development: Disagree and Commit

By: Tyler Huggins

 

In his book “The Five Dysfunctions of a Team”, Patrick Lencioni talks about how teams should disagree and commit.  The point is that conflict is good.  Differing opinions should be voiced, and defended strongly.  At the end of the meeting though, consensus is rarely truly felt by all parties on all levels. 


Some might choose to look for ways to avoid accountability in situations like this.  You may have people who want their disagreement noted, and may use it to say “I told you so” later on.   Others withhold their buy in, so that they can drag their heels, and escape accountability as the project moves forward.  Most often though, reasonable people just want to be heard.  Once they feel they have been heard and understood, they are likely to get on board – even if they don’t agree. 


This is one of the proper mentalities for a team.  It conveys “I disagree with what we are doing, but because I am part of this team, I will commit my full energy towards working for its success.”  If someone has trouble with this mind-set one reason can be concern about personal ego, or advancement.  Other times, conflict may be avoided altogether for political reasons.  Meeting and engaging in conflict allows best reasons to surface.  Suppressing that can result in compromised or poorly informed decisions. 


Conflict may mean that not everyone agrees with a certain direction, but when people are truly part of a team, once they have been hard, they will all pull in the same direction.  If you are the voice of dissent – go ahead – dissent!  But then get on board, and give 100%, knowing that if the direction the team is headed ends up being wrong, a good team will re-assess, and re-direct appropriately.  Until such time though, Commit!

 

Our Teambuilding: The Power of Many may help your team overcome challenges you face in your daily interactions.

 

Course Dates: Apr. 28, May 27, Jun. 30, Jul. 7, Aug. 12

Microsoft Office

By: Alex Siedule

 

In Word 2003 and 2007:

If you are searching for an alternative for a particular word, try R-clicking in the center of that word and navigate to “Synonyms”.

You will find that the program has automatically looked that word in its thesaurus. From there, you just need to select the alternative you would like and Word will replace the original entry.

 

Adobe Creative Suite

By: Jane Pratico

 

CS4 Illustrator Time Saver!:

Work faster and more intuitively with transparency in gradients. Apply transparent colors in gradients with new simple to use on-object controls. Dramatically reduce the time required to create and manipulate these key design effects without the bother of complicated opacity masks.

 

Have questions after class? Email our instructors at helpdesk@neweratechnology.com.

Upcoming Courses Schedule

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Upcoming Application Courses

Upcoming Technical Courses

Course

Dates

Adobe Creative Suite

Adobe Creative Suite CS4 Integration Workshop

Mar. 29, May 25, Aug. 9, Nov. 24

Acrobat Level 1

May 3, Jul. 8, Sep. 7, Nov. 1

Acrobat Level 2

Mar. 26, Jun. 7, Sep. 20, Nov. 2

Captivate

Jun. 9, Sep. 2

Dreamweaver Level 1

Mar. 23, Apr. 19, May 10, Jun.14, Jul. 19, Aug. 25, Sep. 15, Oct. 12, Nov. 8, Dec. 9

Dreamweaver Level 2

Jun. 16, Sep. 17 & 28, Dec. 17

Illustrator Level 1

May 13, Jul. 13, Sep. 29, Nov. 29

Illustrator Level 2

Jun. 2, Sep. 13, Dec. 22

InDesign Level 1

Mar. 15, Apr. 12, May 17, Jun. 21, Jul. 26, Aug. 30, Sep. 21, Oct. 21, Nov. 16, Dec. 20

Photoshop Level 1

Apr. 29, Jun. 10, Aug. 16, Oct. 26, Dec. 6

Photoshop Level 2

May 5, Aug. 23, Nov. 12

Microsoft Office 

Access 2003 Level 1

May 5, Aug. 18, Nov. 18

Access 2007 Level 1

Mar. 29, Jun. 3, Sep. 27, Nov. 24

Access 2007 Level 2

Nov. 26

Computers 101

Jun. 10, Oct. 28

Excel 2003 Level 1

Mar. 15, Apr. 12, May 17, Jun. 7, Jul. 5, Aug. 3, Sep. 1, Oct. 6, Nov. 3, Nov. 30

Excel 2003 Level 2

Mar. 16, Apr. 13, May 18, Jun. 8, Jul. 6, Aug. 4, Sep. 2, Oct. 7, Nov. 4, Dec. 1

Excel 2003 Level 3

Mar. 17, Apr. 14, May 21, Jun. 9, Jul. 7, Aug. 5, Sep. 3, Oct. 8, Nov. 5, Dec. 2

Excel 2007 Level 1

Mar. 12 & 22, Apr. 5 & 26, May 10 & 24, Jun. 14 & 28, Jul. 12 & 28, Aug. 11 & 23, Sep. 7 & 20, Oct. 12 & 25, Nov. 9 & 22, Dec. 6 & 20

Excel 2007 Level 2

Mar. 23, Apr. 6 & 27, May 11 & 26, June 15 & 29, Jul. 13 & 29, Aug. 12 & 24, Sep. 8 & 21, Oct. 13 & 26, Nov. 10 & 23, Dec. 7 & 21

Excel 2007 Level 3

Mar. 24, Apr. 7 & 28, May 12 & 27, Jun. 16 & 30, Jul. 14 & 30, Aug. 13 & 25, Sep. 9 & 22, Oct. 14 & 27, Nov. 12 & 24, Dec. 8 & 22

Office 2007 Transition

Mar. 26, Apr. 21, May 28, Jun. 18, Jul. 21, Aug. 20, Oct. 1 & 29, Nov. 29, Dec. 17

Outlook 2003 Level 1

May 5, Jul. 19, Sep. 21, Nov. 15

Outlook 2003 Level 2

May 6, Jul. 20, Sep. 22, Nov. 16

Outlook 2007 Level 1

May 12, Aug. 9, Oct. 18, Dec. 13

Outlook 2007 Level 2

May 13, Aug. 10, Oct. 19, Dec. 14

Outlook 2007 Level 3

Mar. 31

Project Level 1

Mar. 24, Apr. 21, May 12, Jun. 8, Jul. 7, Aug. 5, Sep. 1, Oct. 4, Nov. 1, Dec. 1

Project Level 2

Aug. 16, Dec. 2

Visio Level 1

May 4, Jul. 8, Sep. 14, Nov. 18

Visio Level 2

Mar. 30, Sep. 16, Nov. 22

InfoPath 2007 Level 1

Apr. 23, Jun. 25, Sep. 14, Dec. 10

Word 2003 Level 1

May 3, Jun. 21, Jul. 19, Aug. 17, Sep. 16, Oct. 18, Nov. 16, Dec. 13

Word 2003 Level 2

Apr. 15, May 4, Jun. 22, Jul. 20, Aug. 18, Sep. 17, Oct. 19, Nov. 17, Dec. 14

Word 2003 Level 3

Apr. 19, Jun. 23, Aug. 19, Oct. 20, Dec. 15

Word 2007 Level 1

Apr. 7, May 13, Jun. 17, Jul. 26, Aug. 26, Sep. 27, Nov. 8, Dec. 9

Word 2007 Level 2

Mar. 18, Apr. 14, May 20, Jun. 24, Jul. 27, Aug. 27, Sep. 28, Nov. 15, Dec. 15

Word 2007 Level 3

Mar. 25, May 31, Jul. 28, Sep. 29, Dec. 22

PowerPoint 2003 Level 1

Apr. 5, May 3, Jun. 7, Jul. 27, Sep. 29, Nov. 22

PowerPoint 2003 Level 2

Apr. 6, May 4, Jun. 8, Jul. 28, Sep. 30, Nov. 23

PowerPoint 2007 Level 1

Apr. 12, May 10, Jun. 14, Aug. 4, Oct. 25, Dec. 20

PowerPoint 2007 Level 2

Apr. 13, May 11, Jun. 15, Aug. 5, Oct. 26, Dec. 21

 

Course

Start Date

MS SharePoint

Mindsharp - SharePoint Server 2010 Administrator Beta

Apr. 5

MS SharePoint Designer and Branding

Jun. 28, Oct. 18

MS SharePoint End User

Mar. 19, May 21, Jun. 25, Aug. 20, Oct. 14, Dec. 3

MS SharePoint Power User

Apr. 8, May 6, Jun. 3, Jul. 5, Aug. 3, Sep. 9, Oct. 5, Nov. 5, Dec. 14

50046A: Introduction to Development Using Windows SharePoint Services 3.0 (Mindsharp)

Jun. 3, Aug. 19, Nov. 25

50047A: Advanced IT Pro Course for Microsoft Office SharePoint Server 2007 and Sharepoint Services 3

Jun. 7, Aug. 9, Oct. 4, Nov. 29

50146A: Programming Microsoft Office SharePoint Server

Apr. 26, Jul. 12, Sep. 27, Nov. 15

50149B: SharePoint 2007 Operations

Apr. 19, Jun. 21, Sep. 13

50228A: SharePoint 2007 Governance

May 13, Aug. 12, Nov. 18

50261A: Microsoft Office SharePoint Server 2007: Power End Users

Jun. 14, Oct. 18

5060: Implementing Microsoft Windows SharePoint Services 3.0

Jun. 7, Sep. 20

5061: Implementing Microsoft Office SharePoint Server 2007

Jun. 9, Sep. 22

6438A: Implementing and Administering Windows SharePoint Services 3.0 in Windows Server 2008

May 6, Oct. 7

MS Windows Server

6416C: Updating your Network Infrastructure and Active Directory Technology Skills to Windows Server

Apr. 12, Jun. 14, Aug. 16, Oct. 18, Dec. 6

6417: Updating your Applications Infrastructure Technology Skills to Windows Server 2008

May 26, Aug. 4, Oct. 13, Dec. 13

6419: Configuring, Managing and Maintaining Windows Server 2008 Servers

Mar. 15, May 17, Jul. 19, Sep. 20, Nov. 22

6421A: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure

Jun. 21, Sep. 27, Dec. 13

6422: Implementing and Managing Windows Server 2008 Hyper-V

Jun. 7, Aug. 16, Nov. 8

6425A: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services

Aug. 30

6426A: Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 AD

Apr. 7, Jun. 28, Oct. 13

6427A: Configuring and Troubleshooting Internet Information Services in Windows Server 2008

May 3, Jul. 26, Nov. 15

6428A: Configuring and Troubleshooting Windows Server 2008 Terminal Services

May 6, Jul. 29, Nov. 25

6430A: Planning and Administering Windows Server 2008 Servers

Apr. 5, Aug. 2, Nov. 8

6431A: Managing and Maintaining Windows Server 2008 Network Infrastructure Servers

May 10, Aug. 9, Nov. 29

6432A: Managing and Maintaining Windows Server 2008 Active Directory Servers

May 12, Aug. 11, Dec. 1

6435A: Designing a Windows Server 2008 Network Infrastructure

Apr. 12, Aug. 30, Oct. 25

6436A: Designing a Windows Server 2008 Active Directory Infrastructure and Services

May 17, Sep. 27, Nov. 29

6438A: Implementing and Administering Windows SharePoint Services 3.0 in Windows Server 2008

May 6, Oct. 7

MS SQL Server

2778A: Writing Queries Using Microsoft SQL Server 2008 Transact-SQL

May 10, Jul. 19, Sep. 20, Nov. 22

2779B: Implementing a Microsoft SQL Server 2005 Database

Apr. 26, Jul. 26, Nov. 1

2780B: Maintaining a Microsoft SQL Server 2005 Database

May 31, Dec. 6

2786B: Designing a Microsoft SQL Server 2005 Infrastructure

Jul. 5, Oct. 18

2787A: Designing Security for Microsoft SQL Server 2005

Jul. 7, Oct. 20

2788A: Designing High Availability Database Solutions Using Microsoft SQL Server 2005

May 10, Aug. 16

2789B: Administering and Automating Microsoft SQL Server­ 2005 Databases and Servers

Jul. 9, Oct. 15

2790A: Troubleshooting and Optimizing Database Servers Using Microsoft SQL Server­ 2005

May 13, Aug. 19

6158C: Updating Your SQL Server 2005 Skills to SQL Server 2008

May 31, Jul. 26, Oct. 4, Dec. 6

6231: Maintaining a Microsoft SQL Server 2008 Database

Jun. 14, Aug. 23, Oct. 25, Dec. 13

6232A: Implementing a Microsoft SQL Server 2008 Database

Apr. 19, Jul. 5, Sep. 13, Nov. 22

6234A: Implementing and Maintaining Microsoft SQL Server 2008 Analysis Services

Aug. 9, Nov. 15

6235A: Implementing and Maintaining Microsoft SQL Server 2008 Integration Services

May 26, Sep. 8, Nov. 8

6236A: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services

Jun. 7, Sep. 20, Dec. 20

MS Office Communicator 2007

50214:Implementing Maintaining IM, Conferencing and Telephony with MS Office Communications Server

May 31, Jul. 12, Oct. 4, Dec. 6

MS Exchange 2010

10135A: Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010

Mar. 22, May 17, Jul. 19, Sep. 20, Nov. 15

MS Exchange 2007

3938C: Updating Your Skills from Microsoft Exchange Server 2000/2003 to 2007 SP1

Apr. 26, Jun. 28, Sep. 8, Oct. 25, Dec. 20

5047B: Introduction to Installing and Managing MS Exchange Server 2007

May 3, Jul. 5, Aug. 30, Nov. 1

5049A: Managing Messaging Security using MS Exchange Server 2007

May 6, Jul. 8, Sep. 2, Nov. 4

5050: Recovering Messaging Servers and Databases Using MS Exchange Server 2007

May 7, Jul. 9, Sep. 3, Nov. 5

5051: Monitoring and Troubleshooting Microsoft Exchange Server 2007

Apr. 29, Jul. 29, Oct. 28

5053A: Designing a Messaging Infrastructure Using Microsoft Exchange Server 2007

May 17, Aug. 23, Nov. 22

5054A: Designing a High Availability Messaging Solution Using Microsoft Exchange Server 2007

May 20, Aug. 26

MS System Center 2007

50028B: Managing System Centre Operations 2007

Apr. 12, Jun. 14, Aug. 16, Oct. 18, Dec. 13

6451A: Planning, Deploying and Managing Microsoft System Center

May 3, Jul. 5, Sep. 13, Nov. 1

Visual Studio 2008 & ASP.NET 3.5

2541B: Course 2541B: Core Data Access with Microsoft Visual Studio 2005

Apr. 19

6368A: Programming with the Microsoft .NET Framework using Microsoft Visual Studio 2008

Mar. 22

Windows 7

50311A: Updating Your Technology Skills from Windows XP to Windows 7

May 26, Jun. 28, Sep. 8, Nov. 8

50321A: Windows 7, Configuring Technology Specialist Course

Mar. 29, May 10, Jul. 12, Sep. 13, Nov. 22

6292A: Installing and Configuring Windows 7 Client

Apr. 7, May 26, Aug. 4, Oct. 13, Dec. 20

6294A: Planning and Managing Windows 7 Desktop Deployments and Environments

Apr. 19, Jun. 21, Aug. 23, Oct. 25, Dec. 13

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