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6293 Troubleshooting and Supporting Windows 7 in the Enterprise - Virtual Led Training - Course Information
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Name: 6293 Troubleshooting and Supporting Windows 7 in the Enterprise - Virtual Led Training
Category: Microsoft Official Curriculum Courses
Length (Days): 3
Course Price (CAD): 1650
Description:
This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.
Prerequisites:
•6292 Installing and Configuring Windows 7 Client
•6420 Fundamentals of Windows Server 2008
Outline:
Lesson 1 - Implementing a Troubleshooting Methodology
◦Introduction to the EDST Job Role
◦Overview of Troubleshooting Steps

Lesson 2 - Troubleshooting Startup Issues
◦Overview of the Windows 7 Recovery Environment
◦Configuring and Troubleshooting Startup Settings
◦Troubleshooting Operating System Services Issues
◦Lab : Troubleshooting Startup Issues

Lesson 3 - Using Group Policy to Centralize Configuration
◦Overview of Group Policy Application
◦Resolving Client Configuration Failures and GPO Application Issues
◦Lab : Using Group Policy to Centralize Configuration

Lesson 4 - Troubleshooting Hardware Device, Device Driver, and Performance Issues
◦Overview of Hardware Troubleshooting
◦Troubleshooting Physical Failures
◦Monitoring Reliability and Performance
◦Configuring Performance Options in Windows 7
◦Troubleshooting Device Driver Failures
◦Lab A: Resolving Hardware Device and Device Driver Issues
◦Lab B: Troubleshooting Performance-Related Issues

Lesson 5 - Troubleshooting Network Connectivity Issues
◦Determining Network Settings
◦Troubleshooting Network Connectivity Issues
◦Lab : Troubleshooting Network Connectivity Issues

Lesson 6 - Troubleshooting Remote Connectivity Issues
◦Troubleshooting VPN Connectivity Issues
◦Using Remote Desktop
◦Troubleshooting User Issues by Using Remote Assistance
◦Troubleshooting NAP Issues
◦Troubleshooting DirectAccess Issues
◦Lab : Resolving Remote Connectivity Issues

Lesson 7 - Troubleshooting Logon and Resource Access Issues
◦Troubleshooting User Logon Issues
◦Troubleshooting User Profile Issues
◦Troubleshooting File Access Issues
◦Troubleshooting File Permissions Issues
◦Troubleshooting Printer Access Issues
◦Lab : Troubleshooting Logon and Resource Access Issues

Lesson 8 - Troubleshooting Security Issues
◦Recovering Files Encrypted by EFS
◦Recovering BitLocker-Protected Drives
◦Troubleshooting Internet Explorer and Content Access Issues
◦Lab : Troubleshooting Security Issues

Lesson 9 - Troubleshooting Operating System and Application Issues
◦Troubleshooting Application Installation Issues
◦Troubleshooting Application Operations Issues
◦Applying Application and Windows Updates
◦Lab : Troubleshooting Operating System and Application Issues
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