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Cisco® Implementing Cisco® Collaboration Devices v1.0 (CICD) - Course Information
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Name: Cisco® Implementing Cisco® Collaboration Devices v1.0 (CICD)
Category: Cisco
Length (Days): 5
Course Price (CAD): 4900
Description:
TARGET AUDIENCE

The primary target audiences for the course are:
• Network administrators and network engineers
• CCNA Collaboration candidates

COURSE OBJECTIVES

Upon completing this course, students will be able to meet these objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
- Describe how to maintain a Cisco Unified Communications solution
Prerequisites:
• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Outline:
1 - CISCO UNIFIED COMMUNICATIONS SOLUTIONS

Understanding the Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions

2 - ADMINISTRATOR AND END-USER INTERFACES

Understanding Administrator Interfaces
Understanding End-User Interfaces
Lab: Explore Administrator Interfaces
Lab: Explore End-User Interfaces

3 - CALL FLOWS IN CISCO CALL CONTROL PLATFORMS

Understanding Call Flows and Call Legs
Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Lab: Explore Call Flows in Cisco Unified Communications Manager
Lab: Explore Call Flows in Cisco Unified Communications Manager Express

4 - ENDPOINT AND END-USER ADMINISTRATION

Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options
Understanding Endpoint Characteristics and Configuration Requirements
Understanding Endpoint Implementation Options
Lab: Implement End Users
Lab: Implement Endpoints

5 - END USER TELEPHONY AND MOBILITY FEATURES

Understanding Telephony Features
Enabling Telephony Features
Understanding Mobility Features
Enabling Mobility Features
Lab: Enable Telephony Features
Lab: Enable Mobility Features

6 - CISCO UNITY CONNECTION AND CISCO UNIFIED COMMUNICATIONS MANAGER IM AND PRESENCE SERVICE

Understanding Cisco Unity Connection
Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Understanding End User and Voice Mailbox Implementation Options
Understanding Cisco Unified Communications Manager IM and Presence Service
Enabling Cisco Unified Communications Manager IM and Presence Service
Lab: Implement End Users and Voice Mailboxes
Lab: Enable Cisco Unified Communications Manager IM and Presence Service

7 - CISCO UNIFIED COMMUNICATIONS SOLUTIONS MAINTENANCE

Providing End-User Support
Understanding Cisco Unified Communications Manager Reports
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Monitoring Voicemail in Cisco Unity Connection
Understanding the Disaster Recovery System
Lab: Provide End-User Support
Lab: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab: Monitor the System with Cisco Unified RTMT
Lab (Optional): (Optional) Back Up Cisco Unified Communications Manager

Actual course outline may vary depending on offering center. Contact your sales representative for more information.
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