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50331 Windows 7, Enterprise Desktop Support Technician - Virtual Led Training - Course Information
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Name: 50331 Windows 7, Enterprise Desktop Support Technician - Virtual Led Training
Category: Microsoft Official Curriculum Courses
Length (Days): 5
Course Price (CAD): 2750
Description:
This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a
Windows 7 desktop or laptop computer.
Prerequisites:
N/A
Outline:
Lesson 1 - Identify and Resolve New Software Installation Issues
◦Overview
◦Planning New Software Deployment
◦Multilingual Deployment
◦Using Group Policy to install software
◦Using Software Restriction Policies
◦Digitally Signing Software
◦Using WMI
◦Using Applocker
◦Using Virtualization for Testing
◦Resolve Software Installation Issues
◦Review
◦Lab : Identify and Resolve New Software Installation Issues

Lesson 2 - Resolve Software Configuration Issues
◦Overview
◦Change Default Settings on the Image
◦Enable and Disable Features
◦Pointing to a Network Resource
◦Configuring Updates
◦Resolve Configuration Issues with Group Policy
◦Driver Updates
◦Problem Steps Recorder
◦Resolve Software Configuration Issues
◦Review
◦Lab : Resolve Software Configuration Issues

Lesson 3 - Resolve Software Failure
◦Overview
◦Event Viewer
◦Event Forwarding
◦Application Compatibility Toolkit
◦Windows Troubleshooting Platform
◦Windows Experience Index
◦Testing Compatibility with Safe Mode
◦System Restore
◦Resolve Software Failure
◦Review
◦Lab : Resolve Software Failure

Lesson 4 - Identify and Resolve Logon Issues
◦Overview
◦Authentication Process
◦Machine Accounts
◦Trust Relationships
◦Network Services
◦User Account Properties
◦User Profiles
◦Resolve Logon Issues
◦Review
◦Lab : Identify and Resolve Logon Issues

Lesson 5 - Identify and Resolve Network Connectivity Issues
◦Overview
◦Scope of the Problem
◦Hardware Issues
◦TCP/IP Configuration
◦Network Routing
◦IPSec Configuration
◦Network Connectivity Tools
◦Branch Cache
◦Resolve Network Connectivity Issues
◦Review
◦Lab : Identify and Resolve Network Connectivity Issues

Lesson 6 - Identify and Resolve Name Resolution Issues
◦Overview
◦DNS Name Resolution
◦Using a Hosts files
◦WINS Configuration
◦Using LMHOSTS files
◦Name Resolution Order
◦Manual vs DHCP Configuration
◦Resolve Name Resolution Issues
◦Review
◦Lab : Identify and Resolve Name Resolution Issues

Lesson 7 - Identify and Resolve Network Printer Issues
◦Overview
◦Connecting to a Network Printer
◦Managing the Print Spooler
◦Setting Printer Priorities
◦Creating Printer Pools
◦Configuring Drivers
◦Printer Schedules
◦Printer Permissions
◦Manage Printers with Group Policy Settings
◦Resolve Network Printer Issues
◦Review
◦Lab : Identify and Resolve Network Printer Issues

Lesson 8 - Identify and Resolve Performance Issues
◦Overview
◦Analyzing Event Logs
◦Setting Power Management
◦Optimize Processor Usage
◦Optimizing Memory Usage
◦Optimize Hard Drive Usage
◦Optimize Network Usage
◦Performance Tools
◦Resolve Performance Issues
◦Review
◦Lab : Identify and Resolve Performance Issues

Lesson 9 - Identify and Resolve Hardware Failure Issues
◦Overview
◦Diagnosing Memory Failure Issues
◦Hard Drive Issues
◦Network Card Issues
◦Power Supply Issues
◦Windows Hardware Diagnostic Tools
◦Resolve Hardware Failure Issues
◦Review
◦Lab : Identify and Resolve Hardware Failure Issues

Lesson 10 - Identify and Resolve Wireless Connectivity Issues
◦Overview
◦Signal Strength
◦Wireless Security
◦Wireless Profiles
◦Management Options for Wireless Devices
◦Resolve Wireless Connectivity Issues
◦Review
◦Lab : Identify and Resolve Wireless Connectivity Issues

Lesson 11 - Identify and Resolve Remote Access Issues
◦Overview
◦Remote Access Methods
◦Dial-up Configuration
◦VPN Configuration
◦DirectAccess Configuration
◦Authentication Protocols
◦Resolve Remote Access Issues
◦Review
◦Lab : Identify and Resolve Remote Access Issues

Lesson 12 - Manage File Synchronization
◦Overview
◦Configuring Offline File Access
◦Synchronization Settings
◦Transparent Caching
◦Roaming Profiles
◦Restoring Network Files
◦Resolve File Synchronization Problems
◦Review
◦Lab : Manage File Synchronization

Lesson 13 - Identify and Resolve Internet Explorer Security Issues
◦Overview
◦Configure Security Zone
◦Configure Security Levels
◦Configure Privacy Settings
◦Managing Add-ons
◦Configure Smart Screen Filter
◦Other Security Issues
◦Resolve Internet Explorer Security Issues
◦Review
◦Lab : Identify and Resolve Internet Explorer Security Issues

Lesson 14 - Identify and Resolve Firewall Issues
◦Overview
◦Securing Network Applications and Features
◦Program and Port Exceptions
◦Configuring Notifications and Logging
◦Network Security Tools
◦Resolve Firewall Issues
◦Review
◦Lab : Identify and Resolve Firewall Issues

Lesson 15 - Identify and Resolve Issues Due To Malicious Software
◦Overview
◦Proactive Malware Protection
◦Protecting Internet Explorer
◦Windows and Anti-Virus Updates
◦Recovering From Malware Infection
◦Resolve Issues Due To Malicious Software
◦Review
◦Lab : Identify and Resolve Issues Due To Malicious Software

Lesson 16 - Identify and Resolve Encryption Issues
◦Overview
◦Configuring a Recovery Agent
◦Using EFS
◦Using BitLocker
◦Encryption Tools
◦Resolve Encryption Issues
◦Review
◦Lab : Identify and Resolve Encryption Issues

Lesson 17 - Identify and Resolve Software Update Issues
◦Overview
◦Types of Windows Updates
◦Using Windows Update
◦Using Microsoft Update
◦Resolve Software Update Issues
◦Review
◦Lab : Identify and Resolve Software Update Issues
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