Enterprise Support Technician Training

Enterprise Support Technician


Job Description

Enterprise support technicians are typically the face of the organization for internal users in upper medium-sized to enterprise level organizations. Their broad skill set typically covers the support and deployment of desktop operating systems within an enterprise; however, they may specialize in particular areas of support, depending on the size and structure of the organization. Typical responsibilities for enterprise support technicians include security management and troubleshooting network-related issues.

Skills
  • General
    Desktop operating system installation
    Hardware configuration and troubleshooting
    Network configuration and troubleshooting
  • Beginner
    Active Directory configuration and maintenance
  • Intermediate
    Desktop systems management
    Desktop applications support and maintenance
  • Expert
    Desktop operating system deployment
    Desktop security management
    Network configuration and troubleshooting


Typical required experience
More than two years


Responsibility scope
90 percent customer support and 10 percent projects


Possible role names
  • Second-level support
  • Lead desktop support technician
  • Help desk technician
  • Network engineer
  • Senior support staff


Typical next positions

Learning Plans: Classroom training

Windows7
Comprehensive Learning Plan:

Primary Focus: Windows 7
Enterprise Support Technician