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Communicating Effectively for Optimum Outcomes - Course Information
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Name: Communicating Effectively for Optimum Outcomes
Category: Business Soft Skills
Length (Days): 1
Course Price (CAD): 395
Description:
Communicating Effectively
In life, communication is everything. The world today is connected through communication opportunities like never before. Unless we can make ourselves clearly understood, we will be mis-judged, under-utilized and passed over for other candidates that better convey the point they are trying to make. From individual relationships to global companies, our success hinges on communicating effectively.

Upon completion of this workshop, students will be able to:
- Identify common communication problems that may be holding them back
- Develop skills in listening actively and empathetically
- Identify what their non-verbal messages are telling others
- Develop skills in asking questions
- Enhance their ability to handle difficult situations
Prerequisites:
There are no prerequisites for this course.

Please note that, due to the nature of the program, this class is subject to minimum numbers for operation. Please contact us directly at 403-265-1150 if you have any questions.
Outline:
Introduction and Course Overview
The first part of the day will be spent getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

The Ten Commandments of Positive Relationships
During this session, participants will explore ways to build positive relationships.

Self-Awareness
Knowing your fears can help you address them. Participants will complete a self-confidence assessment and then the group will discuss fears and solutions.

Communication
During this session, you participants will identify their strengths and weaknesses through a personal exercise and role-play.

Communication Barriers
After a case study, participants will work in groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life.

Asking Questions
This session will examine questioning skills (including open questions, closed questions, and probing) through lecture and exercises.

Listening Skills
Participants will work on their listening skills.

Body Language
There will be a discussion surrounding the notion of body language. Then, participants will complete exercises to explore the concept further.

Johari Windows
The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session.

Frame of Reference
Through lecture, group exercise, and group discussion, this session will explore our frame of reference and the assumptions that we make.

Five Approaches to Relationships
We will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in groups. Next, each group will report their findings.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
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