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Getting Results through Proper Assertiveness - Course Information
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Name: Getting Results through Proper Assertiveness
Category: Business Soft Skills
Length (Days): 1
Course Price (CAD): 395
Description:
Do you sometimes wonder if your professional style is too passive or hesitant. Or conversely, maybe you find yourself
acting too aggressively toward co-workers or customers. In either case, now is a great time to learn to be a properly assertive business professional. With a focus on building self-esteem and self-confidence, this course will guide you as you move to a proactive, responsible, professional way of interacting with others. You'll learn methods to help you identify an appropriately assertive style and strategies to prepare you use that style. You'll also learn how to implement that assertive behaviour in your work environment. With the assistance of this course, you'll learn how to strike a balance between being "too passive" and "too aggressive."

Performance-Based Objectives
Upon successful completion of this course, students will be able to:
• Implement change strategies to become an assertive business professional.
• Turn negative thoughts into positive thoughts
• Make requests so that you get what you want
• Say “No” responsibly when appropriate
Prerequisites:
There are no prerequisites for this course.

Please note that, due to the nature of the program, this class is subject to minimum numbers. Please contact us directly at 403-265-1150 if you have any questions.
Outline:
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Anxiety Inventory
As a pre-assignment, participants were asked to complete an anxiety inventory. We will discuss the test in general during this session.

Building Your Self-Esteem
We will have a discussion around two key questions: Just what does self-esteem mean. What are some of the things that affect our self-esteem.

Impressions
During this session, participants will brainstorm things that create a positive impression and a negative impression. Participants will also identify an action item to change in the next 21 days.

Fake it ‘til You Make It
Sometimes we must put on a brave front even if we don’t feel like it. During this session we will discuss just how to do this and when it is appropriate.

Increasing Our Self-Esteem
So far we have looked at external things that affect a person’s self-esteem. Now we will focus on the internal factors; the things that we think about ourselves.

Self Confidence
During this session, we will discuss seven easy ways to increase your confidence.

The Power of Thoughts
Through personal exercises, small presentations, and a case study, participants will explore how thoughts can impact a person’s self esteem.

Wipe Out Worry
Everyone worries, but too much worrying can be bad for your health. We will discuss four techniques that participants can use to manage worrying.

Ask for What You Want
Asking for something can be hard, especially if you don’t feel confident. This session will discuss four ways to successfully ask for what you want. Participants will then apply the knowledge to a case study.

Communication
The way we view the world, or the windows through which we see the world, can either help or hinder our communication with others. During this session, participants will identify their windows. Then, through group discussion, they will identify whether those windows are a positive or negative influence.

Connecting with People
Dale Carnegie, the author of How to Win Friends and Influence People, gave us several important principles to consider and to incorporate into our lives to help us better connect with our fellow humans. We will discuss seven of his principles in this session.

Behavior Cost-Benefit Analysis
To sum up what participants have learned, they will be asked to take a look at the behaviors they want to change and the possible costs and benefits of those changes.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
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